Why usability is the secret to a successful PAM implementation

As more businesses get to grips with their privileged credentials risk, it’s no surprise that the Privileged Access Management (PAM) market continues to grow and evolve.

Today, numerous providers are competing to be the PAM platform of choice. But only a few are named leader by trusted, independent researchers.

Thycotic was recently positioned as a Leader in the 2020 Gartner Magic Quadrant for Privileged Access Management. Notably, Gartner singled out a few key traits: great support, flexibility, user-friendly UI and fast implementation.

In short, Thycotic is a leader because it understands usability. And that’s the single most important thing to look for in your PAM platform.

Value is decided in implementation

In part, any PAM platform needs to be easy, intuitive and responsive long before it is up and running. IT teams are resistant to change for good reason: it’s in this process of transformation (and the practicalities of implementation) that projects drain time and money.

Some platforms are just prohibitively time consuming to install. Others are only available on-premise, leading to unexpected hardware costs or the need to update various parts of the network. Finally, some PAM solutions are easy if you use them in a prescribed fashion – but difficult to tailor around your unique processes, practices and people.

Crucially, it’s here that the potential value of your PAM system is determined. It’s not just a matter of time to value. If your implementation project gets out of control, you could struggle to ever see a real return on your investment.

Bringing your people on board with PAM

At the same time, one of the fundamental challenges of PAM is balancing productivity against security.

Many breaches involve misuse or shadow IT, from admin password sharing to using privileged credentials on unauthorised devices. These breaches only happen because people are hungry for a faster, easier, more flexible way to get things done.

If your employees can find a smarter, faster way to do something, they will. Even if it’s less secure.
That’s why usability must sit at the centre of any new PAM solution. Driving adoption is possibly the most vital element of any implementation – the difference between success and failure, or between a productive team and a large-scale breach.

Usability begins with choice

Finally, it’s important to account for the fact that usability rarely comes ready-made. A PAM platform can streamline implementation, configuration and day-to-day use, but the most intuitive solution is the one that fits your business most closely.

That’s why flexibility and choice are key. And that’s what Gartner say makes Thycotic a Leader in PAM.

In the full 2020 Gartner Magic Quadrant for PAM, you can find out:

  • The key traits of an effective PAM solution
  • The strengths and weaknesses of every major PAM platform
  • Why Gartner recognises Thycotic as a leader

Get your copy now to see what sets Thycotic apart.

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