Pro Services
Expertise underpins everything we do at Alpha Gen. And, with our range of professional services, you can call that expertise your own.
With our shared expertise, you can get an implementation that’s best practice from the beginning, optimise the IT Security and Software Asset Management (SAM) technologies you already use, and more. Whatever you need, whenever you need it. All without the cost and complexity of building an in-house team.
Why Pro Services from Alpha Gen?
In a global skills shortage, no one wants to on-board permanent SAM expertise. With our help, you can get the specialist skills you need, when you need them.
Technology meets experienceWe know our vendors and their technology inside-out. So whether you’re planning an implementation or already up-and-running, we can spot opportunities to streamline, optimise and improve.
We can help clarify your technology options, deliver a world-class implementation, and provide ongoing support for the lifetime of your software and hardware.
A tailored experienceHosted or on-premise. Fully-managed or ad-hoc support. Our professional services are built around your business, your challenges, and your aims for the future of your IT.
For resellers
Get your reseller professional services datasheet to see why businesses of every shape and size trust us to drive value from their technology.
Your partners from proof of concept to lasting support
Our professional services are designed to give you access to as much or as little support as you need. From comparing your technology options to training your users, we’re always on-hand.
Flexible implementation
• Installation and deployment
• Configuration and customisation
• End-user training
• Managed on-premise deployments
• UK-based hosted platforms
Expert advice
• Technical and business reviews
• Product demonstrations
• Proof of concepts
Lasting support
• Self-service support portal
• Live service desk (8am-6pm weekdays)
• Service status dashboard
• Proactive maintenance and management